Customers Size Up a Company’s Website in 6 seconds or less
Monday, November 27th, 2006Wired Magazine reminds us that The Importance of Being Pretty applies to websites as well. “Internet users can give websites a thumbs up or thumbs down in less than the blink of an eye, according to a study by Canadian researchers.”
I don’t know why this should surprise anyone. We make these kinds of snap judgments all the time. This was the subject of Malcolm Gladwell’s excellent book Blink: The Power of Thinking without Thinking. People make the same kinds of judgments about websites based on looks that they do with other people or any print-based advertising or physical location. How you look communicates something to your prospective customers. It’s important to look good and it’s important to communicate the right message.

